- The types of information we may collect
- How we may collect information
- How we may use information
- How we may share information
- Your choices regarding the sharing of information
StickNFind is dedicated to bringing you the latest technology solutions compatible with your mobile device. All of our products come with a minimum 1 year warranty, and a full 30-Day Satisfaction Guarantee policy. Batteries may be included with some items and are not covered by a warranty. All products may be returned within 30 days of purchase, to ensure that customer satisfaction is made on every purchase.
Our Customer Service Experts are here to assist you with any questions you may have about products or compatibility before, during, and after your purchase. Your satisfaction is our number one priority.
Some items in the store may not be in stock. Therefore, the shipping method you have chosen only pertains to merchandise leaving our warehouse to your desired destination. Delivery from our manufacturing facilities to our warehouse location is sometimes unpredictable. If your product is knowingly delayed for any reason we will try to contact you, otherwise the product will ship as soon as we receive it.
Backorders will be shipped when they become available and we will notify you upon shipment. Some items may require prepayment.
Inspect your parcel carefully. If you receive an item damaged, notify the delivery company immediately. Do not discard any of the box, shipping label, packing material, or broken items. The delivery company must pickup the damaged goods and provide you with a claim number. You may provide us the claim number so we can follow up on the claim status – this may take up to several weeks. We are unable to send our replacement items until the claim is approved, or a payment is made for the 2nd shipment. We will issue a refund to your account promptly upon receiving reimbursement from the shipper.
Returns and exchanges on StickNFind.com Products
To return an item you must notify us within thirty (30) days of receipt of your order to obtain a return merchandise authorization (RMA). StickNFind cannot accept packages without an RMA number. RMA number must be clearly marked on the outside of the box. The product must be received by us, in the original condition, with a full description of why the merchandise was returned, with respect to the product(s) within fifteen (15) business days of the notification. We will refund your merchandise purchase price, less shipping and a fifteen percent restocking fee. We will not accept merchandise returned COD or returned without an RMA number. All parts returned must be in the original and resalable condition in the original packaging. You must use an insured carrier service with a tracking number. Please provide us with return information when available. Refunds should appear typically within 5-7 days on your credit card statement. Returning a product without an RMA number waives our responsibility of having to issue a refund, even if proof of delivery is available, due to our inability to match your purchase with the return; consequently leading to your loss of both the merchandise and any refund.
StickNFind shall not be liable for any consequential, incidental and contingent damages arising from, but not limited to, the sale, transportation, use or repair of its products. StickNFind cannot guarantee a phone or phone’s software components, including operating system, to be compatible with any of its products due to the large variation in software systems.
StickNFind agrees to provide all reasonable methods to resolve any disputes or discrepancies. You also acknowledge and agree that you as the Authorized User or the Cardholder will not initiate any chargeback or claim procedure with our Merchant Bank or your creditor without obtaining a special confirmation number from us to verify that you provided us with the opportunity to resolve the claim or dispute, even if we were unable to provide a resolution.